Terms & Conditions

Please read these Terms & Conditions carefully before using or purchasing from the Custom Neon Solutions website.  Our website is operated under Prints and Signs International, LLC and doing business as customneonsolutions.com. You are agreeing to these Terms and Conditions ("TOS") by using this website. Do not miss anything; read carefully. Custom Neon Solutions reserves the right to update these terms anytime by posting changes on the website.

General Agreement

This TOS represents the complete agreement between you (the User) and Custom Neon Solutions, including website visits and use of services. It replaces any previous and prior agreements or details. Involvement of Third-party services or affiliates may use on this site may have their own terms. However, in case of conflicts, these Terms and Conditions will prevail.

Eligibility

To be eligible to use this website, you must be able to enter contracts legally. Users between the ages of 13 and 17 may use the site under parental or guardian supervision. We suggest that children under 13 not use this website and advise seniors to take care of these.

Website Usage

You are granted a limited license to use the website for its intended services. You may not:

  • Copy, modify, or create derivative works from the website’s content.

  • Interfere with its performance using harmful technology.

  • Collect user data without permission. Custom Neon Solutions reserves the right to revoke access if these terms are violated.

Intellectual Property

All content on this Site, such as design, graphics, and organization, is protected by copyright and trademark laws and belongs to us. You may not be allowed to copy or redistribute any content without our consent or permission. Any content you upload remains your property; however, by using the site, you grant us a license to redefine, modify, display, and use your designs for production and marketing purposes.

Copyright Infringement

If you believe your work has been used without permission, contact us at ContactCustomNeonSolutions with the following:

  1. A signed document from the copyright owner.

  2. Details about the copyrighted material.

  3. Your contact information. We will promptly review and address your concerns.

Rights and Monitoring

Custom Neon Solutions reserves the right to monitor website activity and cancel transactions if these TOS are violated. The website’s content or services may be modified without prior notice.

Warranties and Responsibilities

You warrant that your use of the site will not violate third-party rights, including copyright, trademark, or privacy. Custom Neon Solutions is not responsible for any claims or damages caused by your content.

Disclaimers

The website is provided “as is” without guarantees of uninterrupted or error-free service. Custom Neon Solutions disclaims implied warranties, including fitness for a particular purpose.

Limitation of Liability

Our liability for any claim is limited to the value of the product or service you purchased. We recommend opening your Custom Neon Solution parcel upon delivery. We are not responsible for (A) INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, (B) LOSS OF PROFITS, (C) BUSINESS INTERRUPTION, (D) LOSS OF OR DAMAGE TO CUSTOM NEON SOLUTIONS REPUTATION, INVOLVEMENT OF THIRD PARTY, (E) LOSS OF INFO & DATA. Yet, we ensure that a resolution is provided. 

Indemnification

You agree to indemnify Custom Neon Solutions and its affiliates against any claims or damages resulting from your violation of these Terms & Conditions.

Registration

If you register on the site, you must provide accurate information. Your registration is for personal use only and should not be shared.

Colour and Production

We strive to match colours but cannot guarantee exact colour matches. Slight variations are normal and not eligible for refunds. Your order may be produced inside or outside Canada, depending on production facilities.

Proofing

We do not proofread your designs. Please review all details before submitting. We will print the last approved proof for your order.

Delivery and Delays

Estimated delivery dates are approximate and do not account for holidays or shipping delays. Any shipping issues must be addressed directly with the carrier.

Refunds and Returns

We stand by our products. We will repair or replace your neon sign with a manufacturing defect. Email photos of the defect to https://customneonsolutions.com/pages/contact  to request a refund or replacement. Returns must be initiated within 90 days, and Custom Neon Solutions covers return shipping costs. Refunds are processed within 7 business days.

Governing Law

These Terms & Conditions are governed by the laws of Ontario, Canada. Any disputes will be resolved through binding arbitration, except for cases involving intellectual property rights, which may be addressed in court.

Contact Information

If you have questions or notices, you can email us at CustomNeon Solutions(mention your email ID here) or send a written notice to our office.

Thank you for choosing Custom Neon Solutions. We appreciate your business!